Frequently Asked Questions
Everything you need to know about bringing Frome quality into your home.
What is the typical shipping timeframe for furniture orders?
Standard delivery for in-stock items typically takes 5-10 business days. Custom or larger furniture pieces may require 2-4 weeks for specialized white-glove delivery to ensure they arrive in perfect condition.
Do you offer a warranty on your home products?
Yes, all Frome furniture and decor items are covered by a 1-year limited warranty that protects against manufacturing defects and structural failures under normal residential use.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition. Please note that custom-made or final sale items are not eligible for return.
Are your materials sustainably sourced?
Sustainability is at the core of Frome. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure our products are safe for your home and the planet.
Can I request fabric swatches before making a purchase?
Absolutely. To help you choose the perfect texture and color for your space, you can order up to five complimentary fabric swatches through our 'Swatch Request' page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.